Technical Support Channels

Inquiries about machinery, quotes, and technical documentation. Estimated response time: 4 business hours.

Send the model and required specifications to our technical sales team by email or through the contact form. You will receive a detailed proposal with delivery times and import conditions within a maximum of 48 business hours.

Each machine includes a downloadable technical data sheet, operation manual in Spanish, Australian certificate of origin, and declaration of conformity. For equipment with specific regulations, the corresponding test reports are added.

Our standard SLA is 4 business hours for general inquiries and 24 business hours for compatibility analysis with existing installations. Emergencies due to production stoppages are handled within a maximum of 2 business hours.

Yes, we have a remote and on-site technical assistance service for initial installation. It includes verification of operating parameters, sensor calibration, and training for the personnel in charge. The service is coordinated according to the complexity of the equipment and the plant location.

You can check our FAQ section on the support page, where you will find detailed information on customs procedures, estimated delivery times by province, and documentation requirements for each type of heavy machinery.

Recommended equipment for your project

Selection of machinery and systems that complement import operations in the mining and industrial sectors.

Atlas Copco ROC L8 Hydraulic Drill Rig

Performance in Argentine quarries. Complete technical sheet of the most robust drill rig for open-pit mining.

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Continental HCT Belt Conveyor System

Large-scale material logistics. High-tonnage conveyor belts for aggregates and minerals.

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Cummins QSK60-G Diesel Generator

Backup power for industrial plants. Reliable power for critical operations without a stable grid.

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Technical Import Packages

Select the support level that best suits your industrial machinery project. Each package includes technical documentation, customs management, and factory monitoring.

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